Shipping Information

Last updated: July 2026

Delivery Areas

We currently deliver to: Germany, Austria, and more.

Processing Time

After payment has been received, we generally process and ship your order within 1–7 business days. During periods of high demand, public holidays, or promotional periods, processing may be slightly delayed.

Delivery Time

The estimated delivery time after dispatch is e.g. 2–5 business days within Germany. Delivery times are estimates and may vary depending on the destination and shipping provider. Unless otherwise stated on the product page, delivery will take place no later than 30 days after conclusion of the contract.

Shipping Costs

Shipping costs will be displayed transparently in your shopping cart and during the ordering process before you complete your order.

Tracking

Once your order has been shipped, you will receive a shipping confirmation by email. If the selected shipping provider offers tracking, the email will contain a tracking link. It may take up to 24–48 hours for the first tracking information to appear.

Incorrect or Incomplete Delivery Address

Please carefully check your delivery address before submitting your order. If the address is incomplete or incorrect, additional costs may arise for a subsequent delivery.

If you notice an address error, please contact us immediately at vilksdags@gmail.com so that we can adjust the details, provided that the order has not yet been shipped.

Undelivered or Damaged Shipments

If your shipment does not arrive or arrives damaged, please contact us at vilksdags@gmail.com. We will work with you to find a solution. Your statutory rights remain unaffected.