Shipping policy

Shipping and Delivery Policy

Last updated: 18 October 2026

This policy forms part of our Terms of Service.

1. Where we deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and Islands. We cannot currently deliver to the Isle of Man, the Channel Islands, BFPO or PO Box addresses. If you place an order to an address we cannot deliver to, we will contact you and refund you in full.

2. Delivery options and costs

Service	Price	Free when
Standard tracked	£4.99	Your order total is £50 or more
Express tracked	£6.99	Never free

The Fresh Feet Kit and the Household are over £50, so they ship free on Standard delivery. The exact delivery charge is always shown at checkout before you pay. The £50 threshold is calculated on the order total after any discounts.

3. Processing times

Orders are prepared and dispatched within DISPATCH DAYS NEEDED working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday start processing the next working day.

4. Delivery times

Standard: usually DELIVERY DAYS NEEDED working days after dispatch.
Express: faster than Standard.

These are estimates from our courier, not guaranteed delivery dates. Delivery can take longer during peak periods (Black Friday to New Year), severe weather, strikes or other events outside our control. If your order has not arrived within 10 working days of the latest estimated date, please contact us (see section 8).

5. Tracking

You will receive a dispatch email with a tracking link. Tracking can take up to 48 hours to show the first scan. If you have not received a dispatch email within DISPATCH DAYS NEEDED working days of ordering, check your spam or junk folder, then email us.

6. Your delivery address

Please check your name, address and postcode carefully at checkout. We send orders to the address you give us.
If you notice a mistake, email us within 12 hours of ordering. We will correct it if the order has not been dispatched.
If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected from the courier within the collection period, we will contact you. We can re-send it if you pay the delivery charge again, or refund the price of the items (but not the original delivery charge).

7. Delivery to your door

Our courier may leave your parcel in a safe place, with a neighbour, or at a local collection point, depending on the courier's own policies and any instructions you give them.
Once the tracking shows the parcel as delivered to your address, a safe place you chose, or a neighbour, it is your responsibility.
If the tracking says delivered but you cannot find it, please check with neighbours and around your property, wait 48 hours (couriers sometimes mark parcels delivered early), then email us. We will open an investigation with the courier.

8. Late, lost or damaged parcels

Late: if your parcel has not arrived within 10 working days of the latest estimated date, email us and we will investigate.
Lost: if the courier confirms the parcel is lost, or it has not arrived 15 working days after the latest estimated date, we will send a free replacement or give you a full refund, at your choice.
Damaged in transit: email us a photo of the parcel and contents. We will send a free replacement or refund you. See our Refund Policy.
If we refund or replace a parcel that was reported missing and it later arrives, please let us know.

9. Taxes, duties and customs

All prices on joyvinn.com include UK VAT where it applies. You will not be asked to pay any additional import VAT, duty or handling fee on delivery. If a courier asks you for a payment on delivery, do not pay it: email us and we will resolve it.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, natural disasters, strikes, pandemics, war, cyber attacks, or failures of courier or postal networks. If that happens we will tell you, keep you updated, and you can cancel any undispatched order for a full refund.

11. Contact

vilksdags@gmail.com