General Terms and Conditions (GTC)

Last updated: July 2026

§ 1 Scope and Provider

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all orders placed by you as a consumer or entrepreneur through our online shop at joyvinn.com.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

(3) The contracting party is: Joyvinn SIA, Bajāru iela 21, Rīga, LV-1006, Latvia, Email: vilksdags@gmail.com (hereinafter “we” or “Seller”). Further information can be found in our Legal Notice.

(4) The version of these GTC valid at the time of the order shall apply. We do not recognize any terms and conditions deviating from these GTC unless we have expressly agreed to their validity.

§ 2 Conclusion of the Contract

(1) The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

(2) By clicking the “Order with obligation to pay” button at the final step of the ordering process, you submit a binding offer to purchase the goods contained in your shopping cart. Before doing so, you can correct your entries at any time and review the complete order contents and prices.

(3) Receipt of your order will be confirmed immediately after submission by an automated confirmation email. This confirmation of receipt does not yet constitute acceptance of your offer.

(4) The purchase contract is concluded when we accept your offer by means of a separate order confirmation or by dispatching the goods, i.e. as soon as we ship the goods. If no contract is concluded within five working days, you are no longer bound by your order; any payments already made will be refunded without undue delay.

(5) We will store the contract text and send it to you together with the GTC in text form (e.g. by email). The language of the contract is German.

§ 3 Prices and Shipping Costs

(1) All prices stated are final prices and include the applicable statutory VAT.

(2) Shipping costs may be charged in addition to the stated prices. The amount of any shipping costs will be displayed separately and clearly on the product pages, in the shopping cart, and at the latest during the ordering process before you complete your order. Further details can be found in our Shipping Information.

§ 4 Payment Terms

(1) Payment may be made using the payment methods offered during the ordering process. We currently offer:

• Credit and debit card (via Shopify Payments)

• Apple Pay

• Google Pay

• Klarna (depending on availability, e.g. invoice, installment payment, or instant payment; Klarna’s terms and conditions additionally apply)

(2) Depending on the payment method selected, payment is initiated or authorized during the ordering process (checkout). Unless otherwise stated for the respective payment method, the purchase price is due for payment immediately upon placing the order. If no contract is concluded (see § 2(4)), any payments already made will be refunded without undue delay.

(3) The payment methods available in individual cases are at our discretion and may depend, among other things, on the result of a creditworthiness assessment by the respective payment service provider.

§ 5 Delivery and Delivery Times

(1) Delivery will be made to the delivery address provided by you.

(2) Information regarding delivery times and delivery areas can be found in our Shipping Information and on the respective product page. If no delivery period or different delivery period is specified for the goods, we will deliver no later than 30 days after conclusion of the contract.

(3) If you are a consumer, the risk of accidental loss or accidental deterioration of the goods only passes to you or to a person authorized by you to receive the goods upon delivery.

§ 6 Retention of Title

The delivered goods remain our property until the purchase price has been paid in full.

§ 7 Right of Withdrawal

As a consumer, you have a statutory right of withdrawal. The details — including the requirements, deadlines, legal consequences, and cases in which the right of withdrawal is excluded or expires prematurely (in particular for goods sealed for hygiene reasons where the seal has been removed after delivery) — are set out in our “Returns, Withdrawal & Refund Policy”, which also contains the official withdrawal form.

§ 8 Warranty / Liability for Defects

(1) The statutory provisions governing liability for defects shall apply. For consumers, the limitation period for claims relating to defects in newly manufactured goods is two years from receipt of the goods.

(2) If you receive defective, damaged, or faulty goods, please contact us at vilksdags@gmail.com. We will then take care of the further processing (e.g. subsequent performance, replacement, price reduction, or cancellation of the contract in accordance with the statutory requirements). Your statutory rights shall not be restricted by this.

§ 9 Liability

(1) We shall be fully liable for damages arising from injury to life, body, or health, as well as in cases of intent and gross negligence and pursuant to mandatory statutory provisions (e.g. product liability).

(2) In cases of ordinary negligence, we shall only be liable for breaches of an essential contractual obligation (Cardinal Obligation), the fulfillment of which is essential for the proper performance of the contract and on compliance with which you regularly rely. In such cases, liability shall be limited to the foreseeable damage typical for the contract.

(3) Any further liability is excluded. The above limitations of liability shall also apply in favor of our legal representatives and vicarious agents.

§ 10 Information Regarding Cosmetic Products

Our products are cosmetic products intended for external use and do not replace medical advice or treatment. Please observe the instructions for use on the packaging. In the event of known intolerances or sensitive skin, we recommend performing a compatibility test on a small area of skin before use. If skin reactions persist, please consult a doctor.

§ 11 Dispute Resolution

The European Commission discontinued its Online Dispute Resolution platform on July 20, 2025. We are neither obliged nor, in principle, willing to participate in dispute resolution proceedings before a consumer arbitration board. Your statutory rights remain unaffected by this.

§ 12 Final Provisions

(1) The law of the Republic of Latvia shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law shall only apply insofar as you are not deprived of the protection afforded by mandatory consumer protection provisions of the country in which you have your habitual residence (e.g. Germany or Austria).

(2) Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.