Terms of service

Terms of Service

Last updated: 18 October 2026

Please read these terms carefully before you place an order. They tell you who we are, how we sell products to you, how you and we can change or end the contract, what to do if there is a problem, and other important information. By placing an order you agree to these terms.

These terms do not affect your statutory rights as a consumer. If any part of them conflicts with your legal rights, your legal rights apply.

1. Who we are and how to contact us

1.1 joyvinn.com is operated by RIEPU GURU, trading as Joyvinn ("we", "us", "our"), registered address Bajāru iela 21, Rīga LV-1006, Latvia. 

1.2 You can contact us by email at vilksdags@gmail.com. If we need to contact you, we will do so by email or phone, using the details you gave us with your order.

1.3 "In writing" in these terms includes email.

2. Our contract with you

2.1 These terms, our Refund Policy, our Shipping Policy and our Privacy Policy together make up the agreement between you and us. If there is a conflict, these terms apply, except that the Refund Policy applies to refunds and the guarantee.

2.2 Who can order: you must be at least 18, ordering as a consumer (not for resale or business use), with a UK delivery address.

2.3 How the contract is formed: your order is an offer to buy. After you order, you will receive an order acknowledgement email: this does not mean your order has been accepted. Our acceptance takes place, and the contract is formed, when we email you to confirm that your order has been dispatched.

2.4 If we cannot accept your order: for example because of stock limits, an error in the price or description, or a suspected fraudulent order, we will tell you and refund any payment in full. We may limit the quantity of products per customer, household or address.

2.5 Your order number: please quote it whenever you contact us.

3. Our products

3.1 What the product is. The Joyvinn Foot Bar is a cosmetic deodorising soap for external use on the feet. It is a cosmetic product within the meaning of the UK Cosmetics Regulation. It is not a medicine and is not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition, including athlete's foot, fungal infection, bacterial infection, hyperhidrosis (excessive sweating) or any skin condition.

3.2 Descriptions and images. We describe and photograph our products as accurately as we can. Soap is made in batches, so the colour, transparency, shape, size and scent of each bar can vary slightly from the images. Images on our site, including illustrations and diagrams, are for illustration only. The weight shown is the nominal weight at manufacture; soap naturally loses some water weight over time.

3.3 Ingredients. The full ingredient list is printed on the packaging and shown on the product page. It is your responsibility to check it for any ingredient you are allergic or sensitive to before use.

3.4 Results vary. Everyone's feet, skin, sweat, footwear and routine are different. Statements on our site and in our advertising about how the product works describe its intended cosmetic effect when used as directed. They are not a promise of any particular result for any particular person, which is why every order comes with the 60-day Shoes-Off Guarantee (see our Refund Policy).

3.5 Articles and advertising. Articles on our site that promote our products are marked "Advertorial" or "Advertisement" and are written by us. Comparisons with other types of products describe how those product types generally work, based on publicly available information; they are not independent laboratory tests unless we say so.

4. Safe use: you must read this

4.1 Use the product only as directed: lather between the toes, over the soles and around the heels, rinse thoroughly with water and dry well, especially between the toes.

4.2 For external use only. Do not eat. Avoid contact with eyes; if contact occurs, rinse thoroughly with water. Keep out of reach of children. Do not use on infants.

4.3 Do not use on broken, cracked, blistered, inflamed or irritated skin, on open wounds, or on skin affected by a rash or infection.

4.4 Sensitive skin or allergies: before first use, test a small amount on a small area of skin and wait 24 hours. If you have known allergies to any ingredient, do not use the product.

4.5 Stop using the product immediately if redness, itching, burning, swelling or any other reaction occurs, and seek advice from a pharmacist or doctor if it does not settle.

4.6 Speak to a pharmacist, GP or podiatrist before use if you have diabetes, poor circulation, reduced feeling in your feet, a weakened immune system, or any existing skin or foot condition, or if you are pregnant or breastfeeding and have concerns. Persistent foot odour, itching, peeling, cracking, discoloured nails or sore skin can be signs of a condition that needs medical attention: this product is not a substitute for that.

4.7 Wet soap is slippery. Take care in the shower and store the bar in its drying pouch or on a draining dish.

4.8 Nothing on our site, in our emails, in our advertising or from our customer service team is medical advice. It is general information about a cosmetic product. Always seek the advice of a qualified healthcare professional about any medical condition.

5. Prices, offers and payment

5.1 Prices are in pounds sterling (£) and include VAT where applicable. Delivery charges are shown at checkout before you pay.

5.2 Pricing errors. We check prices carefully, but errors can happen. If the correct price of a product you ordered is higher than the price shown, we will contact you before dispatch to ask whether you want to continue at the correct price or cancel for a full refund. If a price is obviously and unmistakably wrong (for example a decimal point error), we are not obliged to supply at that price, even after dispatch confirmation, and will refund you.

5.3 Bundle savings. Where we show a saving on a pack, it is the difference between the pack price and the price of the same items bought separately on joyvinn.com at the same time. We do not use fake "was" prices, false countdown timers or false stock warnings.

5.4 Discount codes. Discount codes are subject to the terms shown with them. Unless stated otherwise: one code per order, they cannot be exchanged for cash, cannot be applied to orders already placed, and may be withdrawn at any time. We may cancel orders that use codes obtained or used fraudulently.

5.5 Payment. Payment is taken when you place your order, through Shopify Payments and the other methods shown at checkout. Payments are processed by our payment providers; we never see or store your full card number.

6. Delivery and ownership

6.1 Delivery is covered by our Shipping Policy.

6.2 The products are your responsibility from the time they are delivered to the address you gave us, or collected by you or someone you nominated.

6.3 You own the products once we have received payment in full.

7. Your rights to end the contract

7.1 Your 14-day right to cancel, your rights for faulty or misdescribed goods, and the 60-day Shoes-Off Guarantee are set out in full in our Refund Policy, which forms part of these terms.

7.2 If we have to cancel or change your order because of events outside our control, an error, or because a product is no longer available, we will tell you as soon as possible and refund you in full for anything not supplied.

8. Our responsibility for loss or damage

8.1 What we are responsible for. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

8.2 What we do not exclude or limit. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• breach of your legal rights in relation to the products, including the right to receive products that are as described and match information we provided, of satisfactory quality, fit for any particular purpose made known to us, and supplied with reasonable skill and care;
• defective products under the Consumer Protection Act 1987.

8.3 What we are not responsible for. Subject to clause 8.2, we are not responsible for:

• loss or damage that was not foreseeable;
• loss or damage caused by using the product other than as directed, or by ignoring the safety information in section 4 or on the packaging;
• reactions to an ingredient that is listed on the packaging or product page, where you have not followed the patch test advice in clause 4.4, except where the reaction is caused by a defect in the product;
• loss or damage caused by events outside our reasonable control (see section 9);
• any business losses. We supply products for domestic and private use only. If you use them for any commercial, business or resale purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8.4 Limit. Subject to clause 8.2, our total liability to you for any loss or damage arising from an order is limited to the total amount you paid for that order. This limit does not apply to anything in clause 8.2.

9. Events outside our control

9.1 We are not responsible for delay or failure to perform caused by events outside our reasonable control, including severe weather, flood, fire, pandemic or epidemic, war, terrorism, strikes, failure of suppliers or carriers, failure of public or private telecommunications or payment networks, or cyber attack.

9.2 If such an event happens, we will contact you as soon as possible to tell you and take steps to minimise its effect. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

10. Reviews, photos and content you send us

10.1 Customer reviews and photos on our site are from real customers who bought from us. We publish reviews as written, including negative ones, except that we may remove content that is unlawful, offensive, contains personal information, or is unrelated to the product. We never pay for reviews, offer incentives conditional on a positive review, or write reviews ourselves.

10.2 If you send us a review, photo or other content, you confirm it is your own, honest and lawful, and you give us a free, non-exclusive, worldwide licence to use it on our site, in emails and in advertising, with your first name and last initial. We will ask for your separate permission before using any photo that shows your face. You can ask us to stop using your content at any time by emailing us.

11. Using our website

11.1 All content on joyvinn.com, including text, images, illustrations, designs, logos and the Joyvinn name, is owned by us or our licensors and is protected by intellectual property law. You may view it for personal, non-commercial use. You may not copy, reproduce, scrape or reuse it without our written permission.

11.2 You must not misuse our site: for example by introducing viruses, attempting unauthorised access, placing fraudulent orders, or using automated systems to access the site.

11.3 We may update, suspend or withdraw the site, or any part of it, at any time. We do not guarantee that the site will always be available or error-free.

11.4 Links to other websites are provided for information only. We have no control over those sites and are not responsible for them.

12. Your personal information

We use your personal information only as set out in our Privacy Policy.

13. Complaints and disputes

13.1 If you have a complaint, please email vilksdags@gmail.com. We aim to acknowledge it within 2 working days and resolve it within 14 days.

13.2 If we cannot resolve it, you can get free, independent advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133; in Scotland, consumeradvice.scot; in Northern Ireland, consumerline.org). You may also have the right to take your complaint to court (see section 15).

14. Other important terms

14.1 Transfer. We may transfer our rights and obligations under these terms to another organisation; we will tell you if this happens and it will not affect your rights. You may only transfer your rights to another person with our written consent, except that the Shoes-Off Guarantee can be claimed by a gift recipient as described in our Refund Policy.

14.2 Third parties. This contract is between you and us. No other person has any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

14.3 Severability. Each section of these terms operates separately. If a court decides any of them is unlawful or unenforceable, the rest remain in full force.

14.4 No waiver. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you, that does not mean we cannot take steps later.

14.5 Changes to these terms. We may revise these terms from time to time, for example to reflect changes in law or our business. The version on our site when you place your order applies to that order.

15. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the English courts.